Privacy policy

At Scentious, we are committed to protecting the privacy, security, and confidentiality of our customers. This Privacy Policy outlines how your personal information is collected, used, and safeguarded to ensure a seamless and secure shopping experience.

1. Information Security

We take the integrity of your personal data seriously. Scentious employs industry-standard security safeguards to protect your personal information against unauthorized access, disclosure, alteration, or misuse. Whether you are browsing our store anonymously or placing an order, your data is handled with the highest level of confidentiality.

2. How We Use Your Data

The information collected on our storefront is used solely to enhance your shopping experience, including:

Order Fulfillment & Delivery: Processing orders, issuing tracking details, and coordinating dispatch (standard delivery takes 3 to 5 business days).
Customer Support: Communicating updates, resolving inquiries, and assisting with post-purchase requests.
Personalization: Tailoring our website interface, recommendations, and browsing journey to your preferences.
Exclusive Updates: Informing you about new fragrance launches, seasonal collections, and special offers via SMS or email (only with your explicit consent).

3. Shipping & Delivery Information

To fulfill your orders efficiently within our estimated timeframe of 3 to 5 business days, we share relevant shipping details (such as your full name, shipping address, and contact number) directly with our trusted logistics and courier partners.

4. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. Your data is only shared with verified service providers who assist us in hosting our website, processing payments, or delivering orders—all under strict confidentiality agreements.

5. Policy Consent & Updates

By using the Scentious website, you consent to the terms outlined in this Privacy Policy. As we continue to evolve our store experience, we may update this policy periodically to reflect operational, legal, or regulatory changes. We encourage you to review this page occasionally.